Privacy policy



We consider guaranteeing the right to the protection of personal data for a fundamental commitment of, therefore we will use and invest all the necessary means and efforts to process Your data in full compliance with Regulation (EU) 2016/679 The European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and Any other applicable Bulgarian legislation. As one of the fundamental principles of this legal framework is transparency, we have drawn up this document through which we want to notify you of how we collect, use, transmit and protect Your personal data when You interact with us In relation to products and services, including through our website.

We Reserve the right to periodically update and amend this privacy Policy to reflect any changes in the way we process Your personal data or changes to your legal requirements. In the event of such modifications, we post the amended version of the privacy Policy of our website and, therefore, we kindly ask you to periodically check the content.


1.     Who Are we?  


Denneris is the trade name of "Saron" LTD., a Bulgarian legal person with headquarters: Sofia, Zc. Obelya 2, Bl. 226, VC., AP. 50; Bulstat 203939230; Tax Identification number BG203939230 (hereinafter referred to as "Denneris" or "we"). For the purposes of data protection law, we are the controller in the processing of Your personal data.


Because Your opinions are always important to us and we always stand ready to provide You with additional information that You may need in connection with the processing of your data, we encourage you to contact the Denneris employee in charge of The protection of personal data by e-mail with the address


2.     What data do we collect about You?


 In General, we collect Your personal data directly from You, so you decide what kind of information to provide to us.


Personal data can be categorized as ordinary and special or so-so "sensitive" personal data.


Ordinary Personal Data is any information relating to an identified or identifiable natural person (such as email address, names, age, date of birth, telephone, etc.).


Special personal data reveal racial or ethnic origin, political opinions, religious or philosophical beliefs or trade-union membership and the processing of genetic data, biometric data for the purpose of uniquely identifying a physical person, health or data concerning the sexual life or sexual orientation of a natural person are a special category of personal data. "Saron" LTD. Does not process such information about You.


When you create an account with, You send us your e-mail address, first name and surname, telephone, delivery address;

You can also add additional information to your personal page (My account) from the Denneris platform, such as an alternative address and billing information;

When you place an order, you provide us with the following information: Your desired product, first and last name, shipping address, invoicing details, payment method, phone number, bank card dates, etc.


We Also suggest that you register with the Denneris platform via Your Facebook account. If you choose this option, you will be directed to the Facebook Admin page where you will be notified of the transmission of Your data to Denneris. You can view the Facebook privacy policies by following these links:


In Addition, we may collect and subsequently process certain information about your browsing behaviour on our website in order to personalize your online experience and prepare suggestions tailored to your profile. We Invite you to learn more in this regard by reading the section on processing below.


On our website, we may store and collect information through cookies and similar technologies in accordance with 


Cookies and similar technologies


We use cookies to manage user sessions, store the selection of Your preferences associated with a used language, and provide You with relevant advertising. Cookies are small text files transferred from a Web server to the hard drive of Your device. Cookies can be used to collect the date and time of the visit to the website, the history of Internet browsing, Your preferences and Your user name. You can set your browser to deny all or some cookies or to alert you when websites you visit set or access cookies. Please Note that if you disable or decline cookies, some parts of our services/Platform may become unavailable or may not function properly. For more information about the cookies we use, please see our cookies and similar technologies Policy. 


Data from third parties or from publicly available sources 


We receive Your personal data from different third parties [and public sources] as outlined below:   


·       Social profile Data When you access our Platform services through these accounts.


3.     What are the purposes and grounds of the processing?


We will use Your personal data for the following purposes:


3.1. Providing services to for Your benefit


This general objective may include, where appropriate, the following:


·       Creating and managing an account on the platform

·       Order processing involving acceptance, validation, dispatch and invoicing of the same;

·       Solve problems related to order cancellations or any other problems related to orders, purchased goods or services;

·       Return of the products in accordance with the legal provisions;

·       Reimbursement of the value of products under the legal provisions;

·       Providing support, including answering Your questions regarding Your orders or the goods and services of Denneris;


The Processing of Your data for these purposes is in most cases necessary for the conclusion and performance of a contract between Denneris and You. In Addition, processing under the applicable legislation, including tax and accounting legislation, is required for the fulfilment of these objectives.


3.2.  Improving Our Services


We would like to always offer you the best online shopping experience. For This purpose, we may use certain information about Your buyer behaviour, encourage you to fill in Your satisfaction surveys after the end of an order, or conduct directly or through partners, market research, and Research. These activities we base on our legitimate interests in doing business by always taking care that Your fundamental rights and freedoms are unaffected.


3.3.  Marketing


We would like you to always be aware of the best offers for the products/services you are interested in. In this regard, we may send you all kinds of messages through electronic communications channels (E-mail/SMS/mobile Push/Webpush, etc.) containing general and thematic information, information about similar products or products supplementing The products you have purchased, information about offers and promotions, information about products added to the "Account/Cart" or "Account/Favourites" sections, or if you have shown interest in purchasing them, and other business communications such as market research and User opinion polls, and we can present personalized recommendations on the website and mobile app. In order to provide you with information that is of interest to you, we may use certain data about your buyer behaviour (for example, viewed products/products added to the wishlist/purchased products) to Create an account. We always ensure that such processing is carried out in compliance with Your rights and freedoms, and that decisions taken in connection with them do not Give rise to any legal consequences for You and do not affect you in a similar way to any significant extent.


In all cases, we require Your prior consent to send you marketing communications. You can change your mind and withdraw your consent at any time by: Use the "Unsubscribe" link in the messages you receive from us; or by contacting Denneris using the contact details above.  


3.4. Protecting our legitimate interests


There may be cases where we use or transmit information to protect our rights and business. These may include:

·       Measures to protect the website and users of the Denneris platform against cyber attacks;

·       Measures to prevent and detect fraud attempts, including the transmission of information to competent public authorities;

·       Measures to manage various other risks.


The Main reason for these types of processing is our legitimate interests related to the protection of our commercial activity by making a reservation that we guarantee that all measures we take ensure a balance between our interests and Your fundamental rights and Freedoms.


In Addition, in some cases, our processing is based on legal provisions such as the obligation to protect the goods and the values provided by the applicable legislation in this regard.


4.     How long do we keep Your personal data


As a general rule, we store Your personal data until you have an account with Denneris. You may always ask us to delete certain information or terminate Your account and we will respond to this request by retaining certain information, even after the account has been closed, when applicable law or legitimate interests so require.


5.     To whom do we send Your personal data?


Depending on the case, we may transmit or give access to some of Your personal data to the following categories of recipients:

·       Courier service providers;

·       Payment/banking service providers;

·       Providers of marketing/telemarketing services;

·       Market research service providers;

·       IT service providers;

·       Other companies with whom we can develop joint selling programs on the market of our goods and services.


6.     To which countries do we transmit your personal data?


We Currently store and process Your personal data in Bulgaria. However, some of your personal data may be transmitted to entities located in or outside the European Union.


We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect Your rights and interests. Transmissions of data to service providers and other third parties will always be protected from contractual obligations and, where appropriate, other safeguards, such as standard contractual clauses issued by the European Commission or certification schemes, such as For example, privacy Shield for data protection transferred from the EU to the United states of America.


You may contact us at any time by using the contact details mentioned above to find out which countries we transmit Your data to and what safeguards we apply in connection with these data transmissions.

7.     How Do we protect the security of Your personal data?


We are committed to ensuring the security of personal data by applying appropriate technical and organizational measures in compliance with industry standards.


ALL information we receive about You is stored on secure servers and we have implemented technical and organizational measures that are appropriate and necessary to protect Your personal data. Denneris continuously assesses the security of its network and the suitability of its internal Information security program, which is intended to: (a) help protect Your data from accidental or unlawful loss, access or disclosure; (b) identifies reasonably foreseeable risks to the security of the Denneris Network (c) minimise security risks, including through risk assessment and regular testing. We Also ensure that all payment data is encrypted using SSL technology.


Despite The measures we apply to protect your personal data, we are aware that, in general, the transmission of information over the Internet or other public networks is not entirely safe, and there is a risk that data may be reviewed and used by Unauthorized third parties. We can not take responsibility for these vulnerabilities of systems that are not under our control.


8.     What are Your rights?


The General Data Protection Regulation recognises a number of rights in relation to Your personal data. You can request access to Your data, correction of errors in our files, and/or raise objections to the processing of Your personal data. You can also exercise your right to lodge a complaint with the competent supervisory authority or the court. Depending on the case, you may also have the right to request the deletion of Your personal data, the right to restrict the processing of Your data and the right to data portability.


In Order to exercise your rights, you can contact us using the contact details mentioned above. Please consider the following if you wish to exercise these rights:


Identity. We approach seriously to the confidentiality of all records containing personal data. For this reason, please send us Your requests regarding these records using your email address specified in Your Denneris account. Otherwise, we reserve the right to verify Your identity by requesting additional information about verification.


Fees. You Have no obligation to pay a fee to access Your personal data (or to exercise any of Your other rights). However, we may impose a reasonable fee if Your application is manifestly unfounded, repetitive or excessive. We May refuse to fulfill Your request under these circumstances.  


Deadline for reply. We plan to respond to all valid requests within 15 days, except when the request is particularly complex, or if you have made more requests, in which case we will respond within a maximum of one month. We'il let you know if we're going to need more than a month. We may ask you to tell us exactly what you want to get or what you are worried about. So you will help us to act faster and shorten the response time to Your request.


Third party Rights. We will Not have to respond to a request if it negatively affects the rights and freedoms of other data subjects.


The Right to request access to your personal data (commonly referred to as the "data subject's request for Access"). This enables you to obtain a copy of your personal data that we store and verify that it is legally processed.




You can ask us to correct or supplement Your inaccurate or incomplete personal data.


We may try to verify the data inaccuracy before we fix them.


Delete data.


You may ask us to delete Your personal data, but only if: they are no longer necessary for the purposes for which they were collected;

·       Or You have withdrawn your consent (if the processing of the data is based on consent);

·       or exercising a legal right to object;

·       Or they have been unlawfully processed;

·       Or there is a legal obligation in this regard.



We have no obligation to respect Your request for deletion of your personal data if processing is required:

·       To comply with a legal obligation;

·       Or to establish, exercise or defend a legal claim;


Please Note that before exercising this right, you must withdraw from your Denneris account and retain all documents relating to the orders made by Denneris, whether the invoicing has been made to You or to any other natural or Legal entity (such as invoices, guarantee certificates). If You do not do this before exercising your right to erasure, you will lose all these documents and Denneris will not be able to provide them to you, as the case may be, as the process of erasing data and deleting the Denneris account with all the data and documents Associated with it is an irreversible process.



Limiting Data Processing.


You may ask us to restrict the processing of Your personal data, but only if:

·       Their accuracy is disputed (see the section on data rectification) in order to be able to verify their accuracy;

·       or processing is illegal, but You do not want the data to be deleted;

·       Or they are no longer necessary for the purposes for which they were collected, but we still need to establish, exercise or defend a legal claim;

·       Or You have already exercised the right to object and check that the dominance of our rights is still present.

We may continue to use Your personal data as a result of a restriction request:

·       If we have Your consent;

·       Or to establish, exercise or defend a legal claim;

·       Or to protect the rights of Denneris or any other natural or legal person.


Data Portability


You may ask us to provide Your personal data in a structured, widely used and machine-readable format, or you may ask that they be directly "transferred" to another data operator, but only if:

·       The processing is based on Your consent or the conclusion of a contract with You;

·       The processing is carried out by automatic means.


Right to Object


You can object at any time for reasons related to Your particular situation, to the processing of Your personal data based on our legitimate interests, if you believe that Your fundamental rights and freedoms dominate those interests.


In Addition, you may object at any time to the processing of Your data for direct marketing purposes (including the creation of accounts) without giving any reason, in which case the processing will be terminated at the first Opportunity.


Automatic decision Making



You may ask us not to be subject to a decision based solely on automatic processing, but only when that decision:

·       Produces legal effects for You;

·       or affects You in a similar way and to a significant degree.


This right is unenforceable if the decision taken after an automatic decision has been made:

·       We need in order to enter into or fulfill a contract with You;

·       is permitted by law and there are adequate safeguards for Your rights and freedoms;

·       or based on Your explicit consent.




You Have the right to complain to the local supervisory authority about the processing of your personal data. In Bulgaria, the contact details of the Data Protection Supervisory Authority are as follows:


For local issues related to the protection of personal data, Your local supervisory authority is: Commission for personal Data protection Address: Sofia, 1592, Blvd. "Tsvetan Lazarov" 2 Tel. + 359 2 915 3580 Fax + 359 2 915 3525 Email: Website:



Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance and we promise that we will do our utmost to resolve your problems by mutual agreement.


As a Reminder, you may contact Denneris's data protection officer at any time by sending your request to him/her in one of the following ways: via email to: