Return and exchange

1. REFUSAL OF THE TREATY. RETURNS AND CLAIMS OF GOODS/ORDER

1.1. The User has the right to claim or return the goods purchased from the e-shop within the 14 Days of receipt of the goods.

1.2. Cancellation of the contract can also be made before the courier upon delivery of the goods, if the goods are delivered after the term for reasons that are outside the User and are not due to force majeure.

1.3. In Case of cancellation of the contract the User is obliged to return the purchased goods in intact commercial form and with a reserved label. 

1.4. The Right of withdrawal shall not apply in the following cases:

  • For the supply of goods made in accordance with the requirements of the consumer or on his individual order;
  • For the supply of goods which, by their nature, are consumed or cannot be returned or are liable to rapid deterioration, or are liable to deteriorate their qualitative characteristics, including perfumery and cosmetic products;
  • On delivery of sealed Products which have been printed after delivery and cannot be returned for reasons of hygiene or health protection;
  • In all other cases provided for by law.

1.5. In case the consumer exercises his right of withdrawal, the Provider is obliged to reimburse him in full the sums paid by the user no later than 30 calendar days from the date on which the consumer has exercised the right of withdrawal from the contract concluded contract. From The amount the user has paid under the contract, the cost of returning the goods is withheld, unless the consumer has returned the goods at his own expense and has informed the Supplier. 

1.6. The return Condition is that the product is not used, not worn, washed or hungry, in a non-distorted packaging and with the labels of the manufacturer and importer. The Condition to be met by the Product when clothes -Has not been worn, washed or ironed, has not undergone any processes or acts which impair its integrity, attempts have been made to eliminate the defect in the presence of it, and to be sent with the original packaging and labels. Please do not remove the label from the garment. Transport costs are borne by the User. The Money is refunded within 30 days from the date of receipt of the product back to "Saron" LTD.

1.7. In Case of cancellation of the contract, if the User has paid the goods, he is refunded the amount for the purchased products, without delivery (if he has paid one), within 30/thirty/days of the exercise of the right of withdrawal from the contract by phone or email. Amounts are not refunded until the User returns the goods. If the goods are not returned within the period referred to in the first sentence, the waiver shall not take effect. When paying with a card, if a refund is required, it can be refunded only on the card which it is paid.

1.8. A Claim is made when the purchased goods do not correspond to what was agreed between the parties to the sales contract. The Discrepancy between the parties can be expressed in:

  • Deficiencies found;
  • Defect of the goods;
  • Announced-size Mismatch;
  • Non-compliance with the trademark.

1.9. The Claim may be brought before the "Saron" EOOD of the specified email info@denneris.com Ë Phone 0888 248 777, At the same time, the User must return the goods within 14 days.

1.10. In Case of a claim, the User can choose to replace the specific item for the same without defects or other size or other colour, or return the goods against refund. Administrator of the E-shop Www.Denneris. com can offer the replacement of the item or suggest others.

1.11. The Return of the goods on claims, in cases outside of a manufacturing defect or damages in the transport, is carried out under the following conditions:

  • Preserved Good commercial appearance (the product is not torn, scratched, worn, washed, ironed).
  • There is No damage caused by improper use.
  • Preserved original packaging and etiquette.

1.12. The Return of a product, whether in return for the contractor in case of a claim, can be made in the manner and at the address indicated on the receipt of the goods with which the User has received the order.

1.13. In Case of exchange of goods, transport costs in one direction are borne by the User and in the other direction are borne by the "Saron" EOOD, Unless the replacement is imposed by the fault of the e-shop or the Seller. In case the customer wishes to replace or return a product, this can be done with a courier company User's choice on his behalf.

1.14. Standard form for exercising the right of withdrawal in online purchases, you will find at the end Document(You can send the data from the form by e-mail to info@denneris.com).


ALL products on the page are subject to update. The Information on this page can be changed at any time and it is not obligatory to have the changes announced on the page.


STANDARD FORM FOR EXERCISING RIGHT OF WITHDRAWAL


To: Saron LTD ( Denneris.Com)

UIC: 203939230, VAT No: BG203939230

Return Address: Sofia, zhk. Studentski grad, 8 Akademik Yordan Trifonov Str., Office 5

 

I hereby inform you that I am giving up my contract concluded contract for the purchase of the following goods/services:


Writing on Product: ....................................................................................

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The Goods are ordered on (date)  .............................

The Goods are received on ............................. /Indicate the date of receipt by the consumer/


Order Number:............................................................................................


 

User Name: ...................................................................................................

User Address:

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IBAN (Reimbursement Account Number)

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Date  And User Signature

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