Terms & Conditions

Terms and conditions of use of the site www.denneris.com


Read these terms carefully. If You use this site you are deemed to agree with them. If you do not agree with these Terms and conditions, please do not use the site.

1. BASIC TERMS And TERMS "SALESPERSON" is Saron "LTD. 

Through the electronic shop www.denneris.com. The Seller is the person with whom the User concludes a distance selling contract for a particular commodity (item) in the E-shop.

"USER" (CLIENT) is a capable person who has agreed with these General terms and conditions in connection with the ordering and purchase of goods offered through the electronic shop.

"E-SHOP" is the Internet site www.denneris.com, which serves as a virtual platform for offering goods for sale and for reaching an agreement between the SELLER and the CONSUMER for the purchase and sale of a particular commodity.

"Saron" LTD. is the trade company "Saron" LTD, UIC: 203939230, based in Sofia, which creates and maintains the e-shop, sells goods in the store and determines the current General conditions under which the goods are sold on the site www.denneris.com. "Saron" LTD has full rights unilaterally to change the contents of the Internet site, as well as the means of access to it.

"ORDER"-this is an action that indicates the request made by a User for the purchase of one or more specific goods (product) through the E-shop www.denneris.com.

"CONTRACT OF SALE"-The contract for the sale of goods between Seller and Consumer, concluded at a distance through the present e-shop.

"COURIER" is a trader who physically delivers the purchased goods to the address specified by the User and works under the requirements of the postal services Act.

"BROCHURE/NOTICE/BULLETIN" means electronic informational messages relating to goods sold in the electronic shop during a certain period of time, which may be placed on the Website, or may be sent by e-mail to a User.

2. TERMS of USE OF ELECTRONIC SHOP www.denneris.com

2.1. The Examination of the E-shop www.denneris.com is completely free and accessible from all parts of the world.
2.2. All texts, images and multimedia content on the site www.denneris.com are owned by "Saron" LTD! It is Forbidden to copy, transmit, distribute and store part or all of the content in any form without the prior written consent of "Saron" LTD! Contacts-info@denneris.com
2.2.1. It is Possible that the colour gamut of the products shown in the photos and the actual ones, depending on the screen of the device on which the User reviews them, for which the Salesperson is not responsible.
2.3. No changes, reproduction, distribution, direct transmission, display, presentation, reproduction, publication, authorization or sale of information owned by "Saron" LTD are allowed.
2.4. In Order to shop from the online shop www.denneris.com, the following information is required: e-mail (required), names of the recipient (obligatory), telephone and delivery address (required). 
2.5. All prices quoted on the site are in Leva or EUR depending on the user's choice including VAT.
2.6. The e-shop denneris.com has the right to refuse orders without cost to the user. In this case, the denneris.com does not owe any compensation in any way to the consumer, except to reimburse the sums paid by the user in advance when there are any technical errors in the publication of information.
2.7. The e-shop denneris.com has the right to deny access and cancel user registrations.
2.8. The e-shop denneris.com has the right to edit the content of the website ñ such as existing prices, terms of use, products, services, information, photos, etc.
2.9. The e-shop denneris.com has the right to use in its sole discretion all comments, suggestions, ideas, etc., sent or offered by the users of the online shop denneris.com. They remain the property of "Saron" LTD and in this sense, the company is not limited in their use and is not obliged to pay any compensation to the users for their comments, ideas and suggestions.
2.10. The e-shop denneris.com has the right to retain the materials and information used/located on the server on which it is located www.denneris.com or made available to third parties by a user, and to provide them to third parties and the respective Public authorities in cases where this is necessary to preserve the rights and legitimate interests, property and security of "Saron" LTD, as well as third parties, in cases of claims in connection with violation of their rights in the context of used or Disseminated information or materials, as well as in cases where materials or information are requested by public authorities pursuant to an explicit statutory provision;
2.11. The e-shop denneris.com has the right to terminate, suspend or modify the services provided at any time without notice to the user when the latter uses the services in violation of these "terms and conditions".
2.12. The e-shop denneris.com has no obligation and objective opportunity and does not control the way users use the services provided.
2.13. The Electronic shop denneris.com does not guarantee the accuracy and integrity of the published product information.
2.14. The e-shop denneris.com together with its suppliers or third parties disclaims any liability under any circumstances for any damages, including but not limited to damages from lost profits, loss of information or other resulting by The use, inability to use or results of the use of the E-shop denneris.com. If, as a result of using the E-shop denneris.com, the products or services of your country incur damages, you assume all responsibility and all costs related to the removal of damage damages.
2.15. The e-Shop Denneris.com is not liable to the users and third parties for damages and lost profits resulting from the termination, suspension, alteration or restriction of the services, erasure, modification, loss, falsehood, The inaccuracy or incompleteness of messages, materials or information transmitted, used, recorded or made available through the electronic shop Denneris.com.
2.16. Electronic Shop Denneris.com is not liable for damages caused to the software, hardware or telecommunications equipment or for loss of data resulting from materials or resources searched, uploaded or used in any way through the services provided.
2.17. The Advice, consultations or assistance provided by the specialists and employees of the E-shop www.Denneris.com in connection with the use of services by users, do not give rise to any responsibility or liability for "Saron" LTD.

3. ORDERING GOODS AND PRODUCTS

3.1. In order to make an order to the E-shop, the User must indicate:
3.1.1. A valid e-mail address (required);
3.1.2. Correctly fill in the address for delivery of goods and invoicing (obligatory);
3.1.3. Correct contact details ñ two names, telephone (required).
3.2. The Order is activated, i.e. it is stated next to the E-shop by pressing the "Order" button, which appears after first selecting at least one product via the "ADD to Cart" button.
3.3. When placing an order, the User receives a confirmation of the order at the specified email address, and the confirmation indicates the order number, the date and the time the order was placed.
3.4. In case the ordered goods (specific model) is not available, the site administrator www.Denneris.com Notify the User. If The User does not agree to refer to another commodity (similar model), the order can be changed or cancelled.
3.5. Orders in the E-shop www.Denneris.com are accepted 24 hours a day, 7 days a week from the system of the site.
3.6. The Working hours of the administrators of E-shop www.denneris.com are Monday to Friday, from 10:00 to 17:30 hours. Consultations about products can be carried out during the working hours of the store.
3.6.1. All Orders made to the 15 Hours are processed and sent on the same day.
3.6.2. All orders made after 15 Hrs, usually processed on the next business day.
3.7. Orders received without correct data of the purchaser (User) or missing ones are placed under "Pending" status until the full set of User data is received.
3.8. The User can refuse an order, without having to mention reasons for the refusal.
3.9. Refusal can be made by phone or by e-mail (email) to the email indicated on the site: info@denneris.com. In order For the refusal to be valid, the User must provide: the two names with which it is registered on the site, the telephone number for the order and the order numbers.

4. DELIVERY OF ORDERED GOODS

4.1. Once an order has been placed on the site www.denneris.com by a User, the automated system of the E-shop informs the User by e-mail (if he has indicated) for the successfully accepted order
4.2. Shipping is made only on confirmed by site administrator orders.
4.3. Delivery of ordered goods is not done on weekends and public holidays.
4.3.1. The delivery Period is from 1 (one) to 3 (three) business days from the date of dispatch of the delivery. "Saron" LTD. is not responsible for the delayed shipment caused by The courier company.
4.4. The Electronic shop www.denneris.com used for deliveries courier company Speedy, as the usual delivery times are from 9.00 am. to 17.00 pm.
4.5. Delivery is made to the address specified by the User or to an office of the courier company.
4.6. The Price of the delivery to Speedy's office is around 3-4 Lev, and to Your Personal address is more expensive with up to 3 leva. The prices Quoted are approximate. All orders worth more than 89 BGN are FREE shipping to any point in Bulgaria.
4.7. Requirements for deliveries with fixed hours are paid 2.40 BGN. For shipments up to 5 kg. The Fixed time is interpreted +/-15 minutes. The First time possible for a fixed hour is 10 hours, the end time is 16.30 hours.
4.8. If the User does not provide access and conditions for the delivery of the goods to the specified address within the specified period, the Seller is exempted from the obligation to fulfil the requested delivery
4.9. The User is obliged to check whether the contents of the shipment correspond to his order before paying the price. With the payment of the price of the order and the delivery and the signature by the user on the delivery documents, the latter gives their consent to the type and content of the delivery.
4.10. The Order is obtained only from the person who made the order.
4.11. In the event of prepayment, and the User's refusal to receive the order within 30 days, the value of the products shall be refunded in a manner specified by the User, the cost of the payment being borne by the User.

5. PAYMENT

5.1. Payment of the ordered goods can be made upon acceptance of the order by The Courier. Payment is done in the following way:
5.1.1. With "Cash on delivery"-payment in cash to the courier upon delivery;
5.1.2. When taking from our store in Sofia, ul. 6 September No: 19, you can pay directly at the store.
5.1.3. Card payment. Card payment is done in advance when the order is placed.

6. DENIAL OF THE DEAL. RETURNS AND CLAIMS OF GOODS/ORDER

6.1. The User has the right to claim or return the goods purchased from the e-shop within 14 days of receipt of the goods.
6.2. Cancellation of the contract can also be made before the courier upon delivery of the goods if the goods are delivered after the term for reasons that are outside the User and are not due to force majeure
6.3. In Case of cancellation of the contract, the User is obliged to return the purchased goods in intact commercial form and with a reserved label. 
6.4. The Right of withdrawal shall not apply in the following cases:
  • For the supply of goods made in accordance with the requirements of the consumer or on his individual order;
  • For the supply of goods which, by their nature, are consumed or cannot be returned or are liable to rapid deterioration, or are liable to deteriorate their qualitative characteristics, including perfumery and cosmetic products;
  • On delivery of sealed Products which have been printed after delivery and cannot be returned for reasons of hygiene or health protection;
  • In all other cases provided for by law.
6.5. The Condition to be met by the Product-not worn, washed or ironed, has not undergone any processing and acts that impair its integrity, no attempts have been made to eliminate the defect in the presence of it, and to be sent with Original packaging and labels. Please do not remove the label from the garment. Transport costs are borne by the User. The Money is refunded within 30 days from the date of receipt of the product back to "Saron" LTD
6.6. In Case of cancellation of the contract, if the User has paid the goods, he is refunded the amount for the purchased products, without delivery (if he has paid one), within 30/thirty/days of the exercise of the right of withdrawal from the contract by phone or email. Amounts are not refunded until the User returns the goods. If the goods are not returned within the period referred to in the first sentence, the waiver shall not take effect. From The amount the user has paid under the contract, the cost of returning the goods is withheld, unless the consumer has returned the goods at his own expense and has informed the Supplier.
6.7. When paying with a card, if a refund is required, it can be refunded only on the card which it is paid.
6.8 A Claim is made when the purchased goods do not correspond to what was agreed between the parties to the sales contract. The Discrepancy between the parties can be expressed in:
  • Deficiencies found;
  • Defect of the goods;
  • Non-compliance with the announced size;
  • Non-compliance with the trademark.
6.9. The Claim can be brought before "Saron" LTD on the specified e-mail info@denneris.com and phone 0888 248 777, while the User must return the goods within 14 days.
6.10. In Case of a claim, the User can choose to replace the specific item for the same without defects or other size or other colour, or return the goods against refund. Administrator of the E-shop www.denneris.com can offer the replacement of the item or suggest others.
6.11. The Return of the goods on claims, in cases outside of a manufacturing defect or damages in the transport, is carried out under the following conditions:
  • Preserved Good commercial appearance (the product is not torn, scratched, worn, washed, ironed).
  • There are No damage caused by improper use.
  • Preserved original packaging and etiquette.
6.12. The Return of a product, whether in return for the contractor in case of a claim, can be made in the manner and at the address indicated on the goods receipt with which the User has received the order.
6.13. In Case of exchange of goods the transport costs in one direction are borne by the User and in the other direction are borne by "Saron" LTD., unless the replacement is imposed by the fault of the e-shop or the Seller. In case the customer wishes to replace or return a product, this can be done by a courier company at the choice of the user on his behalf.
6.14. Standard form for exercising right of withdrawal in online purchases, you will find at the end of the general terms.
ALL products on the page are subject to an update. The Information on this page can be changed at any time and it is not obligatory to have the changes announced on the page.

7. INFORMATION ABOUT CONSUMER RIGHTS DERIVING FROM THE LEGAL GUARANTEE UNDER ART. 112-114 BY CPA.

  • Art. 112,
In Case of non-conformity of the consumer goods with the contract of sale the consumer has the right to lodge a claim by asking the seller to bring the goods in accordance with the contract of sale. In this case, the user can choose between performing a repair of the goods or replacing it with a new one, unless this is impossible or the way of compensation chosen by him is disproportionate compared to the other.
It is Considered that a way of compensating the consumer is disproportionate if its use imposes costs on the seller which, in comparison with the other method of compensation, are unreasonable, taking into account: 1. The value of the consumer goods, if There was no lack of inconsistency; 2. The significance of the discrepancy;
The possibility of offering the consumer another method of compensation which is not associated with significant inconvenience to him.
  • Art. 113,
Where The consumer goods do not conform to the contract of sale, the seller is obliged to bring it into conformity with the contract of sale.
The Alignment of the consumer goods in accordance with the contract of sale must be effected within one month of the consumer's claim.
After the expiration of para. 2 The user has the right to terminate the contract and to be refunded the paid amount or to request a reduction in the price of the consumer goods according to art. 114,
Bringing the consumer goods in accordance with the contract of sale is free of charge for the consumer. It shall not incur any costs for the dispatch of the consumer goods or materials and labour related to its repair and shall not incur any significant inconvenience.
The Consumer may also claim compensation for the damage suffered as a result of the non-compliance.
  • Art. 114.
In Case of discrepancy of the consumer goods with the contract of sale and when the user is not satisfied with the resolution of the claim under art. 113, he shall be entitled to choose between one of the following options:
Termination of the contract and reimbursement of the amount paid by him;
Price reduction.
The User cannot claim a refund of the paid amount or to reduce the price of the goods when the trader agrees to replace the consumer goods with new or to repair the goods within one month of the lodging of Consumer's claim.
The Trader is obliged to satisfy a request for cancellation of the contract and to reimburse the paid by the consumer when, after having satisfied three claims of the consumer by performing repairs to the same commodity, there is a subsequent occurrence of Non-conformity of the goods with the contract of sale.
The Consumer cannot claim the termination of the contract if the non-conformity of the consumer goods with the contract is negligible.

8. RESPONSIBILITY

8.1. Responsibility for the defects of the goods, for the execution of the contract for distance selling, as well as for the refund of paid amounts, carries the Seller of the goods.
8.2. "Saron" LTD. Does not bear any responsibility to third parties, if such person considers that the information published on the e-shop violates one's copyrights or other intellectual property rights.

9. PROTECTION OF PERSONAL DATA;  BROCHURES AND NOTICES

By accepting these general terms and conditions the User gives his indefinite explicit and unconditional consent to his eventual explicit cancellation, the personal data provided by him are collected, stored, processed and used by "Saron" Ltd. and Its authorised third parties for the purpose of the correct performance of the contract for distance selling and delivery of the ordered goods, for business analyses in order to improve the services provided by the COMPANY for marketing and advertising purposes and analyses, Providing information about marketing campaigns, promotions and sweepstakes organized by "Saron" LTD., sending advertising electronic messages, messages for direct marketing, as well as for any other purposes permitted by law. The Personal data that "Saron" LTD. Collects from its customers in connection with the processing and delivery of their orders are indicated on the registration form and in the Cart when ordering.

The Provision of personal data is completely voluntary by the client and he may at any time obtain information about the use and processing of his personal data, as well as ask for his personal data profile to be deleted, for this purpose is Need to send a written request to the email: info@denneris.com

The Information you provide for registration, as well as any information provided during work on the site www.denneris.com, is confidential. 

In Order to properly function our website and to improve the quality of service and offered products, we use the following program solutions that could gain access to your IP address and analyse your behaviour when staying in our web Page: Google Analytics, MailChimp Facebook.

9.1. When a User registers in the e-shop by creating a Profile on the Website, he/she may agree to receive e-mail brochures and/or notices from "Saron" LTD.
9.2. The User may waive receipt of brochures and/or notices on his/her e-mail at any time:
9.2.1. By using a specially designed Internet connection for unsubscribe contained in each brochure and/or notice.
9.2.2. By contacting "Saron" LTD. To the specified email info@denneris.com with an explicit request for non-receipt of brochures and/or notices.
9.3. Saron Ltd. reserves the right to choose whom to send brochures and/or notices, and to remove from its database a User who has given his/her consent to receive brochures and/or notices.

10. COLLECTION AND USE OF PERSONAL DATA

Personal data is any information that can be used to identify a person. You may be asked for personal information each time you contact us or our partners for the purpose of providing our products and services. Only in compliance with this privacy Policy and any applicable legal provisions the Administrator and its partners may share this information with each other and use it. Your personal data is processed only on the territory of the Republic of Bulgaria, only for the duration and for the purposes for which it was provided.
10.1. What Personal Data We collect
When you register an account, buy a product, participate in a raffle, etc., we may collect various types of information, including but not limited to name, postal address, telephone number, email, preferred communication method, etc.
In cases where it is necessary to issue certain documents, such as an invoice, additional data may also be requested in accordance with the requirements of the Regulations.
We Store a history of orders made by each registered site.
10.2. How we use personal data
Contract for the sale of goods or services. We may occasionally use them to send important notices, such as notices about orders made, changes to the terms of service, or other policies.
In case you have requested consent, we process Your data to inform You about current promotions and advertising activities. Once a consent is given, it may be revoked at any time.
In case you have requested consent to participate in certain events (contest, raffle, play, etc.) We process the data provided by You to administer these activities.
The data Provided when applying for a job will only be used for the purpose of selecting and assessing the suitability of the applicant for the respective position.
10.3. Disclosure to third parties
In certain cases, for the purpose of fulfilling our obligations under contracts or statutory agreements, we need or will be obliged to disclose personal data provided by You to our partners (e.g. transport, courier, Service, information, etc.). . Companies) or to competent authorities.
10.4. Protection of personal data
The Controller shall take precautionary measures, including administrative, technical and physical measures, to protect your personal data against loss, theft and misuse, as well as from unauthorized access, disclosure, alteration or destruction.
When you post on forums, chat rooms or social networking services, the personal information you share is visible to other users and can be read, collected, or used by them. In These cases, You are responsible for the personal information you choose to provide.
10.5. Integrity and retention of personal data
We will retain Your personal data for a period necessary to fulfill the specific purpose for which it is processed and then deleted, unless a legal act requires that we retain them for a longer period.
10.6. Rights of the personal data subject
You can check the accuracy, completeness and timeliness of your personal data and correct them by logging into your account.
If you wish to withdraw your consent to the processing of personal data, to request a correction, to object to their processing or to request that Your data be erased (the "right to be forgotten"), you should submit a request to that effect by e-mail to info@denneris.com. In order to avoid abuse, requests with the above content will only be considered if they are sent from the email used for the registration of the account, while we reserve the right to ask for additional data in order to establish Identity of the requesting and the data subject to which it relates.
Requests for personal data submitted will be answered within one month and, in case of need to extend the deadline, you will be informed of the extension and of the reasons for the delay. We may refuse to process requests that are unreasonably repetitive or endanger the privacy of other users. In All cases, you have the right to complain to the Commission for personal data protection, kzld@cpdp.bg, Sofia 1592, Bul. Prof. 2 Tsvetan Lazarov.
Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance and we promise that we will do our utmost to resolve your problems by mutual agreement.
As a Reminder, you may contact Denneris's data protection officer at any time by submitting your request to him/her. By e-mail to the address: info@denneris.com.

11. Feedback. QUESTIONS AND CONSULTATIONS.

11.1. Each User can make feedback with the "Saron" LTD To put questions, make suggestions and receive information on email address info@denneris.com, or by phone + 359 888 248 777 and + 359 888 15 20 50.
11.2. "Saron" LTD is the owner and administrator of the website Www.Denneris. com

For Online Dispute resolution you can use Electronic platform for online dispute resolution /ODR platform/via the following electronic link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show
These terms and Conditions shall enter into force for all users of the 05.04.2019 year.




STANDARD FORM FOR EXERCISING RIGHT OF WITHDRAWAL

To: Saron LTD ( Denneris.Com)
UIC: 203939230, VAT No: BG203939230
Return Address: Sofia 1000, 6-th September Str. No: 19 (Denneris shop)
 
I hereby inform you that I am giving up my contract concluded contract for the purchase of the following goods/services:

Writing on Product: .........................................................................................................................
.......................................................................................................................
.........................................................................................................................

The Goods are ordered on (date)  .........................
The Goods are received on ............................ /Indicate the date of receipt by the consumer/

Order Number: ........................................................................................................................

 
User Name: .......................................................................................................................

User Address:
.......................................................................................................................
........................................................................................................................
 
Date  And User Signature
.......................................................................................................................